In-House Analysers Support UK: 0203 7887508 IE: 015621211 Mon - Fri 08:30 - 17:00 / On-call emergency: 17:00 - 19:30 / Saturday: 09:00 - 13:00 Reference Laboratory Support UK: 0203 7887508 IE: 015621211 Mon - Fri 08:30 - 18:00 / Sat 08:30 - 14:00 Fax: +44 (0)1937 544001 Frequently Asked Questions for Analysers Catalyst Dx (chemistry) Catalyst One (chemistry) ProCyte Dx (haematology) LaserCyte (haematology) VetTest (chemistry) IDEXX VetLab Station Analyser Quick Links Contact IDEXX Customer Online Support Analyser Resources External Quality Assurance (EQA) Extended Maintenance Agreements IDEXX Interlink Smart Service Resetting the lockbar 2:00 Instructions on how to reseat the lockbar Filter Replacement 1:50 See how to replace the LaserCyte filter Check Needle 1:41 Remove skin and check needle Frequently Asked Questions for Reference Laboratory How do I submit a sample? Who can I contact for interpretation of a result? What is the minimum volume for a certain test? What are platelet clumps and how can I avoid them? Does the blood for insulin have to be centrifuged? What lab test can I use to determine if a bitch is pregnant? Reference Laboratory Quick Links Contact IDEXX Online (response within 24 hours) Account Request Form Download Requisition Forms Directory of Services Request Form Supply Order Form VetConnect Plus Telemedicine Support UK: 0203 7887508 IE: 015621211 To open an account please contact us. Animana Support Animana Knowledge Base Knowledge Base allows you to easily find answers to most questions you may have about how to use Animana on daily basis.