Terms and Conditions of Use

© 1998–2015 IDEXX Laboratories, Inc., Westbrook, Maine, U.S.A. All rights reserved.Attention:please read these terms carefully before using this internet site. These terms and conditions may have changed since your last visit to this site. Using this site indicates that you accept these terms. If you do not accept these terms, do not use this site.
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Terms and Conditions of Use

© 1998–2015 IDEXX Laboratories, Inc., Westbrook, Maine, U.S.A. All rights reserved.

IDEXX Laboratories, Inc. ("IDEXX"), of Westbrook, Maine, U.S.A., maintains this site as a service to our customers, potential customers, and other interested parties. Please visit us frequently, browse our pages, and download documents, subject to the terms and conditions set out below.  

USE OF IDEXX WEB SITE AND ITS CONTENT 

  • IDEXX authorizes you to view and download the information, materials, documents and related graphics (collectively, the "Materials") at this site for your information and internal use only, provided that you retain all copyright and other proprietary notices contained in the Materials on any copies of the Materials. You may not modify the Materials at this site in any way, reproduce or transmit in any form, by any means, publicly display, perform, distribute or otherwise use the Materials for any public or commercial exploitation, except as otherwise explicitly provided at this site. Any unauthorized use of the Materials on any other Internet site or networked computer environment for any purpose is strictly prohibited. This site and the Materials are the property of IDEXX or its affiliates, and are protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. If you breach any of these Terms, your authorization to use this site automatically terminates and you must immediately destroy any downloaded or printed Materials.
  • You assume full responsibility and all risks arising from use of this site. The Materials may be out of date, and IDEXX makes no commitment to update the Materials. The Materials may include technical inaccuracies or typographical errors. IDEXX reserves the right to make additions, deletions, or modifications to this site or the Materials, or in the products or services described in the Materials, at any time without any obligation to notify you of such changes. This site may become unavailable due to maintenance or malfunction of computer equipment or other reasons. The information on this site is provided with the understanding that the provision of information by IDEXX and the various authors and publishers of Material does not constitute the rendering of medical, legal, financial, accounting, tax, career or other professional advice or services. As such, information on this site should not be relied upon or used as a substitute for consultation with professional advisors.

Any medical recommendations contained in the Materials are intended to provide general guidance only. As with any diagnosis or treatment, you should use clinical discretion with each patient based on a complete evaluation of the patient, including physical presentation and complete laboratory data. With respect to any drug therapy or monitoring program, you should refer to product inserts for a complete description of dosages, indications, interactions and cautions. 

NO WARRANTIES 

Materials at this site are provided "as is" without representations or warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

In addition, while making every effort to ensure the integrity of information on this site, IDEXX does not warrant that: (i) the information on this site is correct, accurate, reliable or complete; (ii) the functions contained on this site will be uninterrupted or error-free; (iii) defects will be corrected; or (iv) this site or the server(s) that make it available are free of viruses or other harmful products.

Product descriptions and specifications are subject to change. IDEXX periodically adds or updates the information and documents on this site without notice. It is your responsibility to ascertain whether any information downloaded from this site is free of viruses, worms, Trojan horses, or other items of a potentially destructive nature.  

LIMITATION OF LIABILITY 

In no event will IDEXX, its subsidiaries, suppliers, or other third parties mentioned at this site be liable for indirect, special, consequential, incidental, exemplary, punitive or multiple damages, or for loss of profits, goodwill, data, equipment or use, or for business interruption arising from or in connection with the existence, use, inability to use, or the results of use of the Materials, this site, any Internet sites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not IDEXX has been advised of the possibility of such damages.

IDEXX's total liability to you in connection with any and all injuries, losses, expenses, demands, claims or damages whatsoever arising out of or in any way related to your use of this site, from any cause or causes, whether in contract, tort (including, but not limited to, negligence) or otherwise, shall not exceed an amount equal to the lesser of (a) damages suffered by you as the direct result thereof, or (b) USD $10.00.

If your use of the materials results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

Applicable law of some jurisdictions may not allow the exclusion or limitation of indirect, special, consequential, incidental, exemplary, punitive or multiple damages, so the above limitations or exclusions may not apply to you. 

LINKS TO THIRD PARTY WEB SITES 

Links to third party Internet sites at this site are provided solely as a convenience to you. If you use these links, you will leave this site. IDEXX does not control and is not responsible for any content of these third party sites or any links contained therein. Thus, IDEXX does not accept any responsibility or endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so entirely at your own risk. 

NO IMPLIED ENDORSEMENTS 

In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by IDEXX of that third party or of any product or service provided by a third party. 

TRADEMARK INFORMATION 

IDEXX possesses rights in the United States and elsewhere in its trademarks, service marks, trade names, designs, logos and other trade dress used in connection with the Materials and the products or services described in the Materials. No use of any IDEXX trademark, service mark, trade name, design, logo or other trade dress may be made without the prior, written authorization of IDEXX, except to identify the products or services of IDEXX. Except as permitted by these Terms, nothing contained in the site should be construed as granting, by implication, estoppel, or otherwise any license or right to any person under any patent, trademark, copyright or other proprietary right of IDEXX. Company, product and service names mentioned in the site that are not owned by IDEXX are trademarks or service marks of their respective owners. 

SUBMISSIONS TO THIS SITE 

Any communications you send to this site or otherwise to IDEXX by electronic mail or other means are on a non-confidential basis and shall be the exclusive property of IDEXX and its affiliates. IDEXX is under no obligation (except as stated in IDEXX's Privacy Policy Statement) to refrain from reproducing, publishing or otherwise using the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, in any way or for any purpose, including developing, manufacturing and marketing goods or services, without any obligation to you.

If you send any communications to this site or otherwise to IDEXX, you shall be responsible for the content and information contained therein, including its truthfulness and accuracy. 

AVAILABILITY OF PRODUCTS AND SERVICES MENTIONED 

Information that IDEXX publishes on the site may contain references or cross references to products and services that are not available or approved by the appropriate regulatory authorities in your country. Such references do not imply that IDEXX intends to announce or make available such products or services to the general public, or in your country. Consult your authorized IDEXX representative to determine which products and services may be available to you. 

SECURITIES LAW STATUTORY SAFE-HARBOR 

The site contains forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially from those reflected in the forward-looking statements include, but are not limited to those that are discussed in IDEXX's most recent Annual Report or Quarterly Report to stockholders, in the section captioned "Management's Discussion and Analysis of Financial Condition and Results of Operations," as well as other information included in IDEXX's filings with the U.S. Securities and Exchange Commission. 

JURISDICTIONAL ISSUES 

This site is administered by IDEXX from its offices in Westbrook, Maine, U.S.A. or elsewhere in the United States. IDEXX makes no representation that the Materials at this site are appropriate or available for use outside the United States, and access to the Materials from jurisdictions in which the contents of the Materials are illegal is prohibited. You may not use, export or re-export the Materials at this site, or any copy or adaptation thereof, in violation of any applicable laws or regulations, including without limitation U.S. export laws and regulations. If you choose to access this site from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws. 

ENFORCEMENT OF THESE TERMS 

These Terms will be governed by and construed in accordance with the laws of the State of Maine, United States of America, without giving effect to any principles of conflicts of laws.

All disputes arising out of or relating to these Terms shall be finally resolved by arbitration conducted in the English language in Portland, Maine, U.S.A. under the commercial arbitration rules of the American Arbitration Association. The parties shall appoint as sole arbitrator a retired judge who presided in the State of Maine. The parties shall bear equally the cost of the arbitration (except that the prevailing party shall be entitled to an award of reasonable attorneys' fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator). All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding this, application may be made to any court for judicial acceptance of the award or order of enforcement. Notwithstanding the foregoing, IDEXX shall be entitled to seek injunctive relief, security, or other equitable remedies from the United States District Court for the District of Maine, U.S.A. or any other court of competent jurisdiction. 

GENERAL 

Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.

This is the entire agreement between the parties relating to the subject matter in these Terms and shall not be modified except in writing signed by both parties or by a new posting by IDEXX, as described above.

If any part of these Terms is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

Any rights not expressly granted herein are reserved.

If you have any questions about the rights and restrictions above, please feel free to contact IDEXX at the following addresses or numbers:

  • Emailchiefprivacyofficer@idexx.com
  • Phone: 1-888-557-6518
  • Fax: 1-888-557-6518 (Attention: Chief Privacy Officer)
  • Mail: IDEXX Laboratories Inc., Attention: Chief Privacy Officer, One IDEXX Drive, Westbrook, Maine 04092, U.S.A. 

 

Trademarks

 

The following are registered trademarks or trademarks of IDEXX Laboratories, Inc. or its affiliates in the United States and/or other countries:

  • IDEXX
  • IDEXX Laboratories
  • IDEXX Veterinary Services
  • VetConnect Systems
  • 3DX
  • 4DX
  • ADRCHEK
  • ADVANCED VETERINARY SYSTEMS
  • BETTER CHOICE
  • CANINE SNAP 3DX
  • CARDIOPET
  • CATALYST
  • CATALYST DX
  • CHEKIT
  • CLEARCAPTURE DX
  • COAG DX
  • COLILERT
  • COLILERT-18
  • COLISURE
  • COMFORTSAMPLER
  • CORNERSTONE
  • DATATROL DATA MANAGEMENT SOFTWARE
  • DEFINED SUBSTRATE TECHNOLOGY
  • DIAGNOSTIC EDGE
  • DNAMPLIFIER
  • DST
  • DX CONSULT
  • EASY ANNUAL
  • EBI
  • ENTEROLERT
  • EQUINE BIODIAGNOSTICS, INC.
  • EQUIVIEW
  • EQUIVIEW PACS
  • EZ-QC
  • FACILITATOR
  • FASTART
  • FELINE TRIPLE
  • FILTA-MAX
  • FILTA-MAX XPRESS
  • FLEXTEST
  • FLOCKCHEK
  • FLUORICON
  • GOLDEN
  • GOLDEN VETPATH
  • HERDCHEK
  • HEALTHCHEK
  • IDEXX CARDIOPET
  • IDEXX-CR
  • IDEXX-DIRECT
  • IDEXX-DR
  • IDEXX INTERLINK
  • IDEXX I-VISION CR
  • IDEXX I-VISION DR
  • IDEXX MONITOR
  • IDEXX-PACS
  • IDEXX PRACTICE SOLUTIONS
  • IDEXX PROCYTE DX
  • IDEXX RADIOPET SERVICES
  • IDEXX SMARTORDER
  • IDEXX SMARTSERVICE
  • IDEXX SNAPSHOT DX
  • IDEXX VETCENTRIFUGE
  • IDEXX VetLab
  • IDEXX VetStat
  • IDEXX VETTROL
  • IDEXX VETTUBE
  • IDEXX VETVAULT
  • IDEXX VPS and design
  • IN-CLINIC ADVANTAGE
  • INDICATORX
  • INTELLISHARE
  • IVS-CONNECT
  • LABREXX
  • LASERCYTE
  • Miscellaneous Design of a Paw
  • OFF-COLOUR
  • OPTI
  • OPTIMEDICAL
  • OPTIRHYTHM
  • PATIENT ADVISOR
  • PETCHEK
  • PETDETECT
  • PET HEALTH NETWORK
  • PETLY
  • POURQUIER
  • PRACTICE DEVELOPER
  • PRACTICE EXPLORER
  • PRACTICE WHAT'S POSSIBLE
  • PROCYTE DX
  • PRRS X3
  • PSEUDALERT
  • QUALIBEADS
  • QUANT C6
  • QUANTI-DISC
  • QUANTI-TRAY
  • RADIL
  • RADIOPET
  • REALPCR
  • RESULTS PLUS
  • SINGLESPOT
  • SMARTLINK
  • SMARTORDER
  • SNAP
  • SNAP 3DX
  • SNAP 4DX
  • SNAPCONNECT
  • SNAPSHOT
  • SNAPSHOT DX
  • SOLID-STATE FLUIDICS
  • SPEC CPL
  • SPEC FPL
  • TEST WITH CONFIDENCE
  • TOTAL HEALTH
  • VDIC
  • VDIC (stylized)
  • VETCOLLECT
  • VETCOM
  • VETCONNECT
  • VETCONNECT and design
  • VETCONNECT.COM
  • VETMEDSTAT
  • VETERINARY PRACTICE MANAGER
  • VETLINK
  • VETLYTE
  • VET MED LAB
  • VET MED LABOR
  • VETPATH
  • VETSTAT
  • VETTEST
  • VETVAULT
  • VPM
  • WINPLATE
  • WISDOM
  • XCHEK
  • XCHEKPLUS

Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

Federal Express and FedEx are registered trademarks or trademark of Federal Express Corporation in the United States and/or other countries.

GeneAmp and AmpliTaq are trademarks owned by Hoffman-La Roche.

KOVA and GLASSTIC are registered trademarks or trademarks of Hycor Biomedical, Inc. in the United States and/or other countries.

MASTERCARD is a registered trademark of Mastercard International Incorporated or its subsidiaries in the United States.

Microsoft, Windows, Windows Server and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Dell is a registered trademark of Dell Inc.

Intel, Pentium, Celeron, Intel Xeon and Intel Atom are trademarks of Intel Corporation in the U.S. and other countries.

AMD Athlon, AMD Sempron and AMD Opteron are trademarks of Advanced Micro Devices, Inc.

Symantec and Backup Exec is a trademark or registered trademark of Symantec Corporation or its affiliates in the U.S. and other countries.

Backup MyPC is a trademark or registered trademark of Sonic Solutions in the U.S. and/or other countries.

TapeWare is a registered trademark of Barracuda Networks.

PETSTIX is a trademark of Bayer Corporation; used under license by IDEXX Laboratories, Inc.

BAYER and Bayer Cross are registered trademarks of Bayer AG (Germany); used under license by IDEXX Laboratories, Inc.

QBC and VetAutoread are trademarks of QBC Diagnostics, Inc.

VADDS is a trademark of Advanced Technology System. Vet-LIMS is a trademark of the College of Veterinary Medicine of the University of Missouri-Columbia. (Note, IDEXX does not endorse either of these products nor does it make any representations regarding the performance or reliability of these products.)

Visa is a registered trademark of Visa in the United States and other countries.

ToDAY and ToMORROW are either registered trademarks or trademarks of Franklin Laboratories, Inc. in the United States and/or other countries.

Albacillin, Quartermaster and NAXCEL are registered trademarks of Upjohn Company.

CEFA-LAK, Cefa-Dri and Hetacin-K are either registered trademarks or trademarks of Fort Dodge Laboratories, Inc. in the United States and/or other countries.

LA-200 is either a registered trademark or a trademark of Pfizer, Inc. in the United States and/or other countries

Oxytet is either a registered trademark or a trademark of Boehringer Ingelheim Animal Health, Inc. in the United States and/or other countries.

Maxim-200 is either a registered trademark or a trademark of Phoenix Pharmaceuticals, Inc. in the United States and/or other countries.

All other product and company names and logos are trademarks or registered trademarks of their respective holders.

Last updated: May 2013

IDEXX LABORATORIES UK REFERENCE LABORATORY TESTING STANDARD TERMS AND CONDITIONS 2015 EDITION

Unless otherwise agreed in an agreement signed by IDEXX Laboratories Ltd. (“IDEXX,” “we,” “us” or “our”), laboratory testing and consulting services (data collection, analysis and interpretation, and reference laboratory services) that we provide to you, the veterinary surgeon-client, are subject solely to the terms and conditions stated herein. The terms and conditions stated herein control in the event of any conflict with any other document.

Confidentiality
IDEXX maintains in confidence all of your proprietary and non-public materials, data, reports, plans, records, technical and other information and to use such confidential information only for the purpose of performing analyses of samples and providing reports on our findings to you. We protect your confidential information by using the same degree of care, but not less than a reasonable degree of care, to prevent the unauthorised use, dissemination or publication of the confidential information as we use to protect our own confidential information of a like nature. In any instance where information is subpoenaed by and must be released to a governmental agency, or is otherwise required to be disclosed pursuant to law or regulation, we will promptly notify you You agree not to use the IDEXX name and/or data in any manner that might cause harm to IDEXX’s reputation and/or business. Under no circumstances is the name of IDEXX to be published – either alone or in association with that of any other party – without our approval in writing.

Payment Terms
IDEXX charges or bills all fees directly to you. Any deviation in payment terms must be agreed to in writing. We have the right to ask for payment in advance, if the established payment terms are not adhered to. We reserve the right to cease all work if you do not pay your invoice(s). If you default in payment for services rendered, you are responsible for reasonable collection and/or legal fees.

Pricing and Special Terms
We anticipate that prices published in the Directory of Products and Services 2015 will remain the same throughout 2015; however, we reserve the right to change our prices without notice. All published prices are listed exclusive of VAT, which we will add to your invoice at the prevailing rate.
We process samples from working Assistance Dogs at no charge.
We process samples from Veterinary Surgeons/Permanent Staff with 20% discount in addition to your End of Month discount terms. Please contact our Customer Support team on 0203 7887508 if you have questions.

Litigation Cases
Specific handling and procedures apply to assure chain of custody. Please call our Customer Support team for details before submission on 0203 7887508 Option 1 followed by Option 1.

Delivery of Results
Upon timely delivery of samples, IDEXX will use commercially reasonable efforts in meeting standard turnaround times. The turnaround times stated in our Directory of Products and Services are based on working days (Monday to Saturday inclusive). We will advise you of samples that we receive in damaged, contaminated or improperly preserved condition or which do not meet the sample volume requirements. We assume responsibility for loss of or damage to a sample at the time possession of the sample is delivered to an IDEXX employee.

Sample Submission
IDEXX reserves the right to refuse to accept or to rescind acceptance of any sample which in our judgment is likely to pose any unreasonable risk in handling and/or analysis. We will process samples submitted to an IDEXX laboratory address, but not on an IDEXX form.

IDEXX will process all samples that are submitted to us, unless clearly indicated on the requisition form. We will send results to your practice and charge you accordingly.
When IDEXX receives a sample in poor condition, e.g. clotted, lipaemic, or haemolysed, we will perform the requested tests wherever possible. Many spoiled samples can be avoided by the use of correct tubes - please be sure to use sample containers that are within their expiry date (printed on the tube). It is for this reason that we provide polypropylene, screw top tubes, free of charge. (Shipping charge of £7.30 + VAT will apply to each dispatch).

Please indicate clearly on the submission form if samples are from patients on chemotherapy treatment. Cytotoxic drugs are eliminated by renal or faecal excretion within 48 hours of being administered, and all samples require special handling in order to comply with health and safety regulations. All specimens become our property upon delivery to an IDEXX facility.

Packaging of Samples
You represent and warrant that any sample containing any hazardous substance which is to be delivered to IDEXX will be packaged, labeled, transported, and delivered in accordance with applicable laws. Biological substances must be posted in packaging that complies with Packaging Instruction P650 and the sender’s name and return address must be clearly visible on the outer packaging. If you would like to view the comprehensive guidelines on how to package and submit samples to the Reference Laboratory, the IATA Guidance document is available on the Royal Mail website: http://www.royalmail.com/sites/default/files/Guidance-Document-Infectious-Substances-171012.pdf

Quality Assurance
IDEXX will perform services consistent with our Laboratory Quality Assurance Standard Operating Procedures. It is your exclusive responsibility to confirm that IDEXX’s standard practices will meet your needs before placing any order for work.

Retention of Samples
Unless otherwise agreed in writing, IDEXX routinely retains blood and serum specimens for seven (7) days from receipt at the laboratory, after which the samples will be destroyed.

Retention of Reports
Unless otherwise agreed in writing, IDEXX retains copies of reports for a period of one (1) year, after which we may destroy the reports.

Sample Containers
IDEXX provides sample containers upon request; we will apply a shipping charge of £7.30 + VAT for each order. IDEXX reserves the right to charge a fee for sample containers. To order supplies, please fax one of our supplies order forms to 01937 544 170 or order online at idexx.co.uk.

Limited Warranty and Limits of Liability
In accepting work, IDEXX warrants that we provide services in a professional manner using qualified personnel, and we warrant the accuracy of test results for the sample as submitted. THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE, AND IDEXX MAKES NO OTHER WARRANTY, REPRESENTATION OR CONDITION, AND NO OTHER TERM IS INCLUDED, EXPRESS OR IMPLIED, WRITTEN OR ORAL, AND WE EXPRESSLY EXCLUDE WARRANTIES RELATING TO MERCHANTABILITY OR SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, CARE AND SKILL. We do not assume, nor do we authorise any employee, agent or other person to assume for us, any other liability in connection with our services.

IDEXX IS NOT LIABLE FOR FAILURE TO PERFORM DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL. EXCEPT AS AND TO THE EXTENT PROVIDED UNDER APPLICABLE LAW FOR LIABILITY RESULTING FROM OUR GROSS NEGLIGENCE, FRAUD OR WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE, UNDER NO CIRCUMSTANCES ARE WE LIABLE TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFIT, USE OR OPPORTUNITY, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXEMPLARY, PUNITIVE OR MULTIPLE DAMAGES, INCLUDING WITHOUT LIMITATION FOR LOSS OF GOODWILL, CONTRACTS, DATA OR EQUIPMENT OR FOR BUSINESS INTERRUPTION, ARISING OUT OF THE PROVISION OF SERVICES OR FAILURE OR DELAY IN DELIVERING SUCH SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHERWISE, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
EXCEPT AS AND TO THE EXTENT PROVIDED UNDER APPLICABLE LAW FOR LIABILITY RESULTING FROM OUR GROSS NEGLIGENCE, FRAUD OR WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE, OUR ENTIRE LIABILITY TO YOU IN CONNECTION WITH THE PROVISION OF LABORATORY TESTING OR CONSULTING SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SUCH LABORATORY TEST OR CONSULTATION SERVICE. We accept no legal responsibility for the purposes for which you use our analyses, reports or other services.

Notice to veterinary surgeons:
IDEXX accepts requests for services from and provides consultation and interpretation services to veterinary surgeons only, on a professional-to-professional basis. Without personally having made a physical examination of and conducted all tests on a patient,

IDEXX veterinary surgeons rely on data communicated by you, the primary care veterinary surgeon, in providing consultations and interpreting results. By providing consultations we do not purport to diagnose or treat your patient. The test protocols and interpretations that we provide are based on recommendations from current veterinary literature and are provided for general guidance only. As with any diagnosis or treatment, you should use clinical discretion with each patient based on a complete evaluation of the patient, including history, physical presentation and complete laboratory data, and you should evaluate test results accordingly. With respect to any drug therapy or monitoring program, you should refer to product inserts for a complete description of dosages, indications, interactions and cautions. Diagnoses and treatment decisions are the ultimate responsibility of the primary care veterinary surgeon.

Data Protection
IDEXX collects your personal data (data in regard to your creditworthiness, and your identification) to provide you with the products or services that you have requested and to fulfill and administer our business relationship with you. We do not share your personal data with third parties unless required to do so by law, or as reasonably necessary to fulfill or administer our business relationship with you. Because we are a multi-national company, we may store and process your data in the United States, countries of the European Union and elsewhere within the IDEXX group. However we always take reasonable precautions to ensure the security of your data. With your consent, or as permitted by applicable law, we may also use your personal data to send you educational information, information about upcoming seminars, information about new tests that become available, and information about products and services offered by us that we think may be of interest to you. If you do not want to receive unsolicited commercial information, please contact us by email at chiefprivacyofficer@idexx.com. We may monitor incoming telephone calls to a laboratory for training purposes only.

No Conflicting Terms
IDEXX does not accept any purchase order or other order for work which includes any conditions that vary from these Standard Terms and Conditions, and we object to any conflicting terms contained in any acceptance or order submitted by you.
Governing Law; Waiver of Jury Trial.

These Standard Terms and Conditions, and the transactions contemplated hereby, and all related disputes between the parties relating to our services, whether in contract, tort or otherwise, are governed by English law, and any related legal actions must be brought in the court of appropriate jurisdiction in England, which has exclusive jurisdiction (except that either of us may bring an action for an injunction or similar equitable relief against the other in any proper jurisdiction). To the extent permitted by applicable law, you waive any claim of lack of jurisdiction or inconvenient forum. IF APPLICABLE, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE TRIAL BY JURY IN ANY LEGAL ACTION BY OR AGAINST US IN SUCH LEGAL ACTIONS. The prevailing party in any such legal actions is entitled to an award of its reasonable legal fees and costs.

Equal Opportunity/Notice
IDEXX is an equal opportunity employer, and complies with all UK anti-discrimination legislation contained in the following acts: Sex Discrimination Act 1975, Employment Equality (Age) Regulations 2006, The Disability Discrimination Act 2005, Employment Equality (Sexual Orientation) Regulations 2003, and The Race Relations Act 1976.