IDEXX Smart Service

The new standard of customer service and support

IDEXX SmartService™ Solutions is the highest level of customer service and support in the veterinary industry. Our expert customer support staff can remotely access select IDEXX VetLab® instruments so you can spend less time on the phone and more time with your patients.

IDEXX SmartService™ Solutions: proactive service and support

Automated instrument software updates

  • Ensure you’re taking advantage of the most advanced features and capabilities.
  • Get updates now on select IDEXX VetLab® instruments.*

Timesaving assistance with instrument events and maintenance†

  • Minimise phone time with customer support.
  • Increase instrument uptime with faster issue resolution.

More practice benefits coming soon

  • Monitor equipment performance, diagnostic utilisation and protocol-tracking.
  • Help determine best practices and standards of care with access to regional and demographic diagnostic information.
Software upgrades currently apply to the Catalyst Dx® Chemistry Analyser and the SNAPshot Dx® Analyser.

How It Works
How IDEXX SmartService™ Solutions works

Internet-based customer service and support

  • As long as your IDEXX VetLab® Station is turned on and connected to the Internet, we’re here to help.
  • Your IDEXX SmartService connection is protected with the same industry-standard security features used by medical, financial and governmental organisations.

What you need

An IDEXX VetLab Station Laboratory Information Management System with:

  • A high-speed Internet connection
  • An IDEXX SmartService activation kit and IDEXX-supplied router

Your in-house laboratory requires Internet access before we can install and activate IDEXX SmartService. We can make the setup easier for you.